Customer support is a vital part of any successful business. In fact, according to one survey, 96% of people say that customer service is important when choosing a company. At the same time, 77% of consumers state that inefficient or ineffective customer service affects their quality of life – and their loyalty to a brand.
Of course, knowing that you need good customer service is one thing. The bigger issue for many businesses is paying for it. Most small to medium-sized companies simply cannot afford to pay a full-time, dedicated staff to help customers via email or chat.
Fortunately, there is a better option. A virtual assistant can handle email and chat support for as little as $4.99 per hour – with no need to pay for benefits or other expenses. Because a virtual assistant can be dedicated to this specific task, you can rest easy knowing that your customer service issues are being addressed.
At Tasks Assistant, we know just how important customer service is to a growing business. Our highly skilled team of virtual assistants can support your company in any number of ways, from answering calls to providing email and chat support. If you’re interested in learning more, contact us today for a consultation.
How Will an Email and Chat Support Virtual Assistant Help My Business?
Most companies have a core business, whether it involves providing a service or selling a product. As a business owner or executive, you know that it takes a lot of other activities – such as bookkeeping and marketing – to keep your core business running. This includes providing customer service through email and chat.
On any given day, a customer may have an issue or a question, or may simply need help with a product or service. If they are reaching out directly to you or your team, it takes away from time that you could be spending growing your business.
Having a dedicated customer support team is the ideal solution to these issues. However, most small businesses simply cannot afford to hire a customer support representative – let alone several people who can answer calls, emails, and chat requests 24 hours a day, 7 days a week.
According to the Bureau of Labor Statistics, the median pay for a customer service rep is $17.75 per hour or $36,920 annually. On top of a salary or hourly wage, hiring a full-time employee also means paying taxes, benefits, and more.
With a virtual email and chat support assistant, you can get all of the benefits of having a customer service representative for a fraction of the cost. Our virtual assistants’ rates start at just $4.99 per hour. This low-cost option allows almost any business to offer high quality email and chat support to keep their customers happy.
Email and Chat Support Services We Provide
Our email and chat support virtual assistants work across all industries to provide a range of services, including:
- Phone support
- Voice lead generation
- Resolving escalated cases
- Third party customer service
- Forwarding queries to the appropriate department for resolution
- Scheduling and appointment setting
- eCommerce customer support
- Answering phone calls
- Sending reminders
- Online instant messaging services
- Restaurant reservations
- Messenger/time services
- Registration of new customers
- Recording complaints
- International calling
- Answering customer inquiries
- Live chat with a customer service representative
- Live chats with clients
- Complaint analysis
- Updating knowledge base
- Replying to queries within a set time
If you need a specific task performed that you don’t see listed, just ask us! We are happy to provide email and chat services to meet the specific needs of your business.
How It Works
The process of hiring a virtual assistant for email and chat support is incredibly simple. It starts with an analysis of your business needs. At Tasks Assistant, our goal is to make sure that you have a virtual assistant that understands your operations and can provide you with the highest possible level of service.
For example, if you run a busy online store, we will recommend an assistant that has experience with eCommerce. Alternatively, if you own an insurance company, we will select a virtual assistant who has knowledge of the industry.
All of our assistants are located in Mumbai, India, but can work across time zones so that they are available when you need them. We utilize technology to make it as easy as possible to contact your assistant and to give them assignments. This may include email, Zoom, Slack, cloud-based software, or any other type of technology that works for your company.
Once you have been assigned a virtual assistant, you can chat with them to discuss the type of work that you need them to do. Each of our assistants has their own hourly rate, starting at just $4.99. You never have to sign a contract, pay a start-up fee, or pay for work if you are unhappy with the quality.
Tasks Assistant takes security very seriously. To ensure the safety and confidentiality of your information, we conduct a thorough vetting process that includes background checks, interviews, and reference inquiries. We also perform spot checks for compliance. Finally, we utilize the latest technology to increase cybersecurity.
Ready to Hire an Email and Chat Support Virtual Assistant? Contact Us Today.
Customers expect a higher level of support than ever before, including 24/7 availability. Hiring a virtual assistant is a cost-effective way to provide the email and chat support that customers demand.
At Tasks Assistant, we understand that businesses often cannot afford to hire full-time employees to handle certain work. An email and chat support virtual assistant allows you to meet customer expectations without the high cost of bringing on employees. Our trained professionals can provide customer service for as little as $4.99 per hour.
To learn more, give us a call at 1-888-557-8678. You can also send us an email or Skype us at Support-TA at any time.
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